Privacy Policy

Who we are

Surveyhaus is a residential property surveying practice providing residential property surveys and valuations throughout North Wales.

What information we collect

We may collect and process the following personal information:

  • Your name

  • Postal address

  • Email address

  • Telephone number

  • Property address

  • Billing information

  • Information relating to your survey or valuation enquiry

  • Any correspondence you send to us

We may also automatically collect certain technical information when you visit our website, including:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Cookies and similar technologies

How we collect your information

We collect personal information in a number of ways, including when you:

  • Complete a contact form on our website.

  • Contact us by email, telephone or post.

  • Request a quotation or instruct us to provide surveying or valuation services.

  • Correspond with us during the course of our work.

  • Provide information required to carry out our services.

  • Browse our website, through the use of cookies and similar technologies (where applicable).

In some cases, we may also receive personal information from third parties, such as estate agents, solicitors, mortgage brokers, lenders or other parties involved in a property transaction, where this is necessary to provide our services.

How we use your information

We use your personal information to:

  • Respond to enquiries

  • Provide quotations

  • Arrange and carry out property surveys and valuations

  • Prepare reports

  • Manage invoices and payments

  • Comply with legal and regulatory obligations

  • Improve our website and services

  • Respond to complaints or queries

Legal basis for processing

We process your personal information under one or more of the following legal bases:

  • Performance of a contract

  • Legitimate interests

  • Compliance with legal obligations

  • Your consent (where required)

Who we share your information with

We only share your personal information where necessary. This may include:

  • Professional advisers

  • IT and website service providers

  • Payment providers

  • Accountants

  • HM Revenue & Customs where legally required

  • Regulatory bodies including the Royal Institution of Chartered Surveyors (RICS) where appropriate

We will never sell your personal information.

How long we keep your information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, regulatory and professional requirements.

Survey reports and related records may be retained for several years in accordance with our professional obligations and insurance requirements.

Cookies

Our website may use cookies to improve your browsing experience and understand how visitors use our website.

You can manage or disable cookies through your browser settings.

Where legally required, we will request your consent before placing non-essential cookies on your device.

Your rights

Under UK data protection law, you have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request erasure in certain circumstances

  • Restrict or object to processing

  • Request transfer of your information where applicable

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with the Information Commissioner's Office (ICO)

Further information is available from the Information Commissioner's Office at www.ico.org.uk.

Data security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure or destruction.

Third-party websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to read their privacy policies.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

Contact us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Surveyhaus
23 St George’s Drive, Conwy, LL31 9PP
Email: contactus@surveyhaus.co.uk
Telephone: 07760 597421

Last updated: 8 July 2026